Cancellation and Refund Policy

At ThanjaiDirectory, we strive to provide you with the best user experience possible. We understand that there might be situations where you need to cancel your order or request a refund. Our cancellation and refund policy is designed to be fair and transparent, ensuring that your satisfaction remains our top priority. Cancellation Policy: Cancellation by the Customer: If you wish to cancel your order, please contact us as soon as possible. You can initiate the cancellation process by reaching out to our customer support team via email or phone. Orders can only be cancelled before they are processed and shipped. Once the order has been dispatched, it cannot be cancelled. Please note that cancellation requests are subject to approval, and we reserve the right to deny cancellation requests if the order has already been processed. Cancellation by ThanjaiDirectory: In rare cases, we may need to cancel an order due to unforeseen circumstances such as product unavailability or logistical issues. If we cancel your order, you will be notified promptly, and a full refund will be issued to the original payment method used for the purchase. Refund Policy: Eligibility for Refund: Refunds will only be issued for eligible orders that meet the criteria outlined in our cancellation and refund policy. To be eligible for a refund, the item must be returned in its original condition, unused, and in its original packaging. Refund Process: Once your cancellation request is approved, or in the case of a cancelled order, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow up to [X] business days for the refund to reflect in your account, depending on your payment provider's processing time. Non-Refundable Items: Certain products may not be eligible for refunds due to hygiene reasons or other restrictions. These items will be clearly marked as non-refundable at the time of purchase. Refund Amount: The refund amount will be equal to the purchase price of the item(s) returned, minus any applicable fees or charges. Shipping and handling charges are non-refundable unless the return is due to an error on our part. Contact Us: If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to contact us. Our customer support team is here to assist you and ensure that your experience with ThanjaiDirectory is a positive one. Email: support@thanjaidirectory.com Phone: +918056375890 Note: ThanjaiDirectory reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Please review this policy periodically for any changes.